Your questions answered

To open an account, follow these steps:

1. Go to XBO.com and click Open account.
2. Enter your email and create a password.
3. Confirm you've read through our Terms & Conditions.
4. Verify your email and phone number. Then enter your full name, and age.

After completing these steps, you will have successfully completed XBO's Occasional account verification. This verification level allows you to deposit and conduct transactions with crypto. If you want to unlock crypto withdrawal, fiat transactions, and other functions, proceed with the next verification levels.

To change the email address and/or phone number you used to register on XBO.com, contact our support team. Our specialists are available 24/7 in Live chat or Telegram, which you can find in the communication widget on the website or via email: [email protected].

To reset your password, you need to be logged out of your XBO.com account. Once you are, follow these steps:

1. Click the Forgot password option below the Sign in.
2. In the new window that opens, enter the email you used when registering on XBO.com.
3. Follow the instructions on your screen to set a new password.

No, XBO.com does not allow a user to have more than one account. Even if an existing client tries to create another account using a different email or phone number, they will still be unable to pass the KYC procedure. In case you are having some issues with creating an account, please contact our support.

Your account tier reflects your progress in our loyalty program. You start with a Silver account (or Gold if you signed up during Early Release). You can work your way up to Platinum, Diamond, or even Black Diamond by staying active on the platform and earning experience points (XP).

As you advance in the loyalty program, you receive more perks, such as:

• Exchange cashback
• Free crypto withdrawals
• Free fiat withdrawals
• Lower spot trading fees
• Random rewards
• XBO.com card

For more information, please visit our Loyalty program page.

When you complete your XBO.com registration, you're automatically granted Silver loyalty level (or Gold loyalty level in case you registered for Early Access before the platform's launch). To upgrade, you will need to earn experience points (XP).

XBO.com gives you XP for various operations you conduct on the platform, from installing the app and logging in daily to inviting new clients and exchanging crypto. When you collect enough XP, you will level up automatically to the next loyalty tier. No actions are required on your part.

As soon as you earn a higher loyalty tier, you cannot lose it. This means that, regardless of your activity on the platform, you will always be able to enjoy the perks and benefits belonging to your current loyalty level.

Here you can learn more about the XBO.com loyalty program.

To close your XBO.com account, please follow these simple steps:

1. Make sure you have a zero balance in your account.
2. If you have a positive balance, please go to your wallet and withdraw all your funds.
3. Fill in the form below with your request to close your account and any additional information you wish to share.

Once we receive and process your request, your account will be closed immediately. You will receive confirmation by email.

Please note that once your account is closed, all your account data, transaction history, and settings will be permanently deleted.